When resolving issues you should refer to your workplace’s procedures, if your workplace does not have any procedures in place, the default procedure in the relevant WHS Regulations must be followed:
- regulation 23 of the Work Health and Safety (General) Regulations 2022
- regulation 23 of the Work Health and Safety (Mines) Regulations 2022
- regulation 18 of the Work Health and Safety (Petroleum and Geothermal Energy Operations) Regulations 2022.
The Code of Practice: Work health and safety consultation, cooperation and coordination contains information about developing issue resolution procedures.
The WHS Act requires that PCBUs, HSRs and workers are all involved in issue resolution.
If a resolution cannot be reached after reasonable efforts have been made, anyone involved can ask the regulator to appoint an inspector to resolve the issue. This request does not prevent an HSR from exercising their powers – they can still direct that unsafe work cease or issue a provisional improvement notice. Workers still have the right to stop unsafe work under s. 84 of the WHS Act.